Service Concept

JLB customer:

Jinlaibang Valve Co., Ltd.'s main products include various high, medium and low pressure valves, stainless steel mesh valves, copper valves, hydraulic valves, etc. The products are widely used in various fields such as metallurgy, mining, petroleum, chemical industry, natural gas, air conditioning, fire protection, water supply and drainage, environmental protection engineering, etc., and have won wide recognition and high praise from the majority of owners. Project achievements include: China National Nuclear Corporation, Shaanxi Construction Engineering, China Vanke, AVIC, China Construction Second Bureau, Yanchang Petroleum, Xiangju Pharmaceutical, Shaanxi Coal Group, Dali Food, Xining Fortune Plaza, Shaanxi Automobile Group, Western Cloud Valley, Weinan Municipal Stadium, Longgang Group, etc. Jinlaibang Valve, a brand for all-round pipeline system valve integration solutions!

★After-sales service

Jinlaibang Valve guarantees that the manufactured products meet the standard mechanical life and service life, and implements "three guarantees" (guaranteed return, replacement, and maintenance) to provide users with pre-sale, sale, and after-sale services.

★Technical Support

After the expiration of the warranty period, Jinlaibang Valve will continue to provide technical support to the user unit for free, arrange technical maintenance on-site inspections from time to time, and respond within 24 hours to emergency technical problems.

Service purposes:

Quick, decisive, accurate, thoughtful, thorough.

Service target:

Win customer satisfaction with service quality.

Service efficiency:

If the equipment fails within the warranty period or outside the warranty period, it will be accepted within one hour after receiving the notice from the buyer. If it needs to be solved on-site, professional technical service personnel will be dispatched to the scene within 24 hours (48 hours if the distance is long) arrived within), and ensure that the service personnel do not evacuate if the problem is not resolved.

Service Principles:

The warranty period of the product is twelve months. During the warranty period, the supplier will repair and replace the damaged parts caused by quality reasons free of charge. Damage beyond the warranty period In line with the long-term cooperative relationship with customers and the convenience of customers, the accessories provided are only charged at cost. If the equipment is lost due to human factors on the demand side, the parts repaired or provided by the supplier shall be calculated at the cost price.

Service training:

The company provides free technical after-sales service training for customer service personnel, so that they can have a deeper understanding of valves, allow them to work better for customers, and eliminate customers' worries.